You may return any new, unused, and unopened item within 30 days of purchase with a receipt
for refund or store credit. (Exclusions to this rule and are not returnable are the following:
clearance items, dog diapers, and special orders) Seasonal returns: Seasonal items may only
be returned within 4 days of purchase and at least 10 days prior to holiday
Open Food Returns:
All of our food brands have a 100% satisfaction guarantee. Therefore, you can return any unused
portion of dog, cat, bird, fish, or small animal food if you are unsatisfied with that food within
30 days of purchase for store credit. You must have a receipt and the bag the food came
in with at least ½ of the food remaining in the bag.
We will gladly price match any product we sell to to any other pet supply store’s current
in-store price within 15 miles of our location. We do not price match to online prices.
Proof of the competing store’s price may be provided by a current printed ad or
we can call the store to verify if you do not have written proof.
We will gladly take any other pet supply store’s current commercially printed coupon if the
store is located within 15 miles of our location. We will NOT take competitor coupons
valued at more than $10, are for free product, or valued at more than 10% of the purchase.
We also do not take competitor’s online coupons or email coupons due to the vast
amount of online fraudulent coupons.You may only use one Hound’s Meow OR Competitor
coupon per day per household, you can not use both. We also reserve the right to refuse any coupon
Only one manufacturer coupon per item is allowed. You can use both a store coupon
and a manufacturer coupon as long as the total purchase after all other coupons
and discounts have been applied adds up to the purchase amount that the
store coupon requires.